1. How can I place an order?
To place an order, select the desired product, add it to your shopping cart, and follow the steps to complete your order. You will need a valid email address to receive order confirmation and delivery details.

2. What payment methods do you accept?
We accept the following payment methods: credit/debit card (Visa, MasterCard, American Express), PayPal, and cash on delivery (only for certain areas).

3. How long does delivery take?
Delivery time varies depending on location and the chosen delivery method. Normally, we deliver within 3-5 business days for domestic destinations and 7-14 business days for international ones.

4. Can I return a product?
Yes, products can be returned within 30 days of receipt, provided they are in their original condition, undamaged, and in their original packaging. For more details, please see our return policy.

5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the courier's website to track the delivery status of your order.

6. Do you offer customer support?
Yes, our customer support team is available to assist you with any questions or issues you may have. You can contact us by email, phone, or live chat during business hours.

7. Is there a minimum order quantity?
No, we do not impose a minimum order quantity. You can order any quantity you wish.

8. Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within a few hours of placement, before they are processed for shipping. Please contact us as soon as possible if you need to make changes to your order.

For any other questions or concerns, do not hesitate to contact us. We are here to help!

Joys ™ offers worldwide shipping.

Delivery takes 10 to 20 business days, rarely longer depending on the customers location (local festivites or Custom order processing).

f your items arrive damaged or becomes defective within 30 days of normal useage. we will gladly issue out a replacement or refund.

We are always pleased to hear from our customers and visitors. If you have any questions, suggestions, or feedback, please do not hesitate to contact us. Our team is here to assist you with any information you need.

Email:
For general inquiries, please write to us at joys.direct@gmail.com. We will respond as soon as possible.

Contact Form:
You can also use the form on our page to send a direct message. Fill in the required fields, and we will get back to you as quickly as we can.

Social Media:
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Thank you for your interest in Joys. We look forward to hearing from you!